Terms and Conditions
The Agreement is made this day of __________________________________ between
Zen Pool and Spa LLC
and___________________________________________________________________
__________________
(hereinafter “Customer”) for services to be provided at (Address):
_____________________________________
_____________________________________ (City), FL. __________(Zip)
______________________ (Phone#).
The Parties agree Customer has hired Zen Pool and Spa LLC to perform regularly
scheduled pool and/or spa maintenance at the above specified address. The Parties
agree service will be billed on a monthly basis and Customer agrees to pay Zen Pool
and Spa LLC no later than the end of each month for the services provided. The Parties
agree that in the event Customer fails to pay within 14 days of the end of each monthly
billing cycle as required by this Agreement, a late fee of an additional $25 shall be
assessed against the outstanding balance each week until payment is received.
Additionally, regularly scheduled pool service will be suspended until payment of the
outstanding balance is received. Customer shall be required to pay any additional costs
of chemicals and/or extra cleanings to properly restore and return pool and/or spa back
to swimmable condition.
Service Frequency and Fees: Zen Pool and Spa LLC will provide scheduled pool
service once per week.
Customer agrees to pay a monthly pool service fee of: $________ at the end of
each month.
Designated Date of Service each week shall be:
_______________________________________
Customer may request pool service twice weekly for an additional fee of:
$________________ per month. Parties agree that circumstances may arise that affect
or prevent Zen Pool and Spa LLC from performing scheduled pool and/or spa
maintenance such as weather, illness, or holiday. In case of such circumstances, Zen
Pool and Spa LLC may elect to postpone pool and spa service for up to one week, not
to exceed 2 weeks per event each year. In the event of inclement weather on the
scheduled date of service, the pool and/or spa will be cleaned to the extent weather
permits with only chemical service being performed. Customer must ensure Zen Pool
and Spa LLC has access to the service area on the scheduled service day to include
but not limited to: gate entry codes, lock combinations, security guard verification, and
with pets being relocated from pool/spa service area. If Zen Pool and Spa LLC is unable
to access the service area for any reason, scheduled services will not be performed that
week and Customer shall not be entitled to a credit.
Vacation/Holidays: Zen Pool and Spa LLC will be closed during and service not
provided for the following times:
One week during April (Customer will be notified of the specified week in advance), and
Christmas week. These dates will be accounted for in calculating the monthly service
fee.
No credit will be issued for those periods of time. In the event of an emergency, Zen
Pool and Spa LLC will make every effort to promptly return your calls and answer
emails. Emergency services may be provided at a separately agreed upon rate to be
quoted on a case-by-case basis.
Services: Zen Pool and Spa LLC shall provide the following services each week: • Pool
vacuumed as needed • Pool surface skimmed as needed • Filter backwashed as
needed • Leaf baskets cleaned • Pump baskets cleaned • Pool equipment operation
inspected • Pool walls, floor, and tile to be brushed as needed • Water tested and
balanced each week. (Customer is responsible for water levels during the week with
recommended water level at MID-TILE.) All chemicals used during weekly service are
included in the monthly service fee. Filter cleaning is NOT included as a monthly service
and will only be cleaned every 4 months, unless extra service is required. Filters MUST
be properly maintained in order for Zen Pool and Spa LLC to perform proper
maintenance. All standard service is billed at a rate of ½ hour increments, with
additional labor charges to be billed at a rate of $20 per each 15-minute increment. (i.e.,
storm cleanup, excessive debris, or any other situations that may arise beyond the
normal scope of regular service.) Repairs are not included in the monthly service fee.
Repairs valued under $50 will be performed immediately and charged separately to the
Customer. Repairs greater than $50 shall require Customer authorization in advance of
the repair. Customer agrees to pay Zen Pool and Spa LLC the monthly service fee
stated above as well as any additional costs that may be incurred for repairs or services
that are in addition to the services specified above.
Payment Methods: Zen pool and Spa LLC accepts Credit Cards, Debit Cards, Cash,
Check, Money Order, and Electronic Payment Transfers. Prior to payment, please
ensure we accept your preferred payment method. Each monthly payment must be
received by Zen Pool and Spa LLC in full before the second (2 nd ) scheduled service for
that month. For example, the monthly payment for October services must be received
by Zen Pool and Spa LLC before Customer’s second scheduled service for November.
If the card on file does not cover payment of the monthly service fee, or any additional
charges that may become due and payable, Customer shall be in default. In the event
of default, services will be postponed and Customer will be assessed a late fee penalty
of $25. If Customer fails to cure the default, the Parties agree that Zen Pool and Spa
LLC shall suffer liquidated damages as a result of the Customer’s default in the amount
of $25 per week or one (1) additional month’s service fee, whichever is less. Customer
agrees that the liquidated damages are in addition to the monthly service fee that
remains due and payable and are intended to compensate Zen Pool and Spa LLC for
damages suffered as a result of the inability of Zen Pool and Spa LLC to anticipate
Customer’s default. Credit and Debit Cards will be left on file and automatically
deducted each month.
Card On File: Name on Card:
_____________________________________________________________________
Billing Address: ________________________________________(Street)
______________________________(City), (State)
____________/______________(Zip)
Type of card: _____________
Number: _____________________________________ Exp Date: _____________ 3
Digit Security Code: __________
ALL credit card information is confidential and will be kept on file and held exclusively
for use by
Zen Pool and Spa LLC only.
By providing this information and your signature below, Customer is authorizing Zen
Pool and Spa LLC to charge the card on file for all services provided to Customer by
Zen Pool and Spa LLC pursuant to this Pool Service Agreement.
Disclaimer: Zen Pool and Spa LLC shall not be responsible for any damage to
property due to acts of nature, fire, vandalism, misuse, or abuse. Customer should be
aware of normal deterioration of equipment that occurs over time due to exposure to
chemicals, sunlight, and, in some cases, other corrosive materials (i.e., salt). The
CUSTOMER is responsible for always maintaining correct water level. Also, Zen Pool
and Spa LLC is not responsible for any damages or deterioration caused by failure of a
customer to perform other services recommended by Zen Pool and Spa LLC, or by
failure of Customer to properly maintain pool and equipment in between scheduled
servicing.
Termination: Parties agree that the Agreement is for monthly service and will continue
on a month-to-month basis until terminated. The Agreement may be terminated by
either Party. Parties agree that Customer shall give Zen Pool and Spa LLC at least thirty
(30) days advance written notice of Customer’s desire to terminate the Agreement.
Such written notice may be delivered in person, by email, or at the offices of Zen Pool
and Spa LLC. This Agreement shall be construed and is governed under the laws of
the State of Florida.
Customer Signature: ________________________________ Printed Name:
_________________________________
Date: _____________________
E-Mail: ____________________________________________
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